Asset Finance Collections Specialist
2 months ago
Collections Officer - Asset Finance
Are you looking for a challenging role in debt recovery? We have an exciting opportunity for a Collections Officer - Asset Finance to join our team.
About the Role
This well-established organisation is based in the Sydney CBD and is committed to providing innovative, fast and accessible lending solutions to homeowners, consumers and businesses across Australia and New Zealand.
Your Responsibilities
- Responsibly manage day to day Arrears and Default accounts from 1 day past due until the arrears and/or default has been rectified in the least amount of time.
- Early detection and/or identification of accounts that may pose a risk.
- Identify issues affecting borrowers and submit appropriate recommendations to achieve a resolution within reasonable timeframes.
- Ensure arrears are maintained at acceptable levels through the effective use of policies and procedures.
- Establish alternative repayment arrangements for borrowers experiencing liquidity problems or temporary financial hardship.
- Effective communication and resolution skills.
- Meet acceptable service standards and ensure compliance with all legal requirements.
- Develop and maintain not only borrowers but also internal and external relationships with key business clients.
- Recognise and implement loss mitigation strategies and work out resolutions where appropriate.
- Direct liaison with borrowers, panel solicitors, valuers, mortgage insurers, and Originators/Introducers.
- Achieve monthly arrears target figures.
Your Skills and Experience
- Minimum of 2 - 5 years Collections experience (Asset Finance Collection experience is desirable).
- Demonstrated ability to meet set arrears targets.
- Strong verbal and written communication skills.
- A thorough understanding of telephone debt collection procedures.
- Negotiation, analytical and numerical skills.
- Experience in a role that is multi-tasked and requires quick and decisive action.
- Ability to work as part of a team.
About Us
We are a leading recruitment agency with a passion for providing equal employment opportunities and embracing diversity to the benefit of all.
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