Medical & Dental Support Professionals

5 days ago

Randwick, New South Wales, Australia Prince of Wales Private Hospital Full time

About the Role:

We are seeking an experienced medical receptionist/secretary to ensure the smooth day-to-day operation of our busy specialist vascular clinic. This role involves managing patient appointments and schedules for the vascular surgeon. You will be the first point of contact for patients and other hospital doctors and administration staff to coordinate appointments and theatre list bookings, provide quotes, process and follow-up payments, and other tasks as required.

Key Responsibilities:

  • Front desk reception and handle general patient inquiries.
  • Build and maintain professional rapport with patients and manage their smooth journey from first contact to completing appointments with the vascular surgeon.
  • Liaise with hospital admission staff and other medical professionals to coordinate theatre lists and post-operative appointments.
  • Provide accurate quotes for procedures and operations, advise billing policy, and out-of-pocket fees.
  • Reconcile payments, manage billing, and chase outstanding accounts.
  • Assist in facilitating marketing strategies and campaigns when required.

About the Practice:

Our expanding specialist vascular clinic is based at Prince of Wales Private Hospital. We offer a dynamic and supportive team environment with flexible days and great remuneration.

Requirements:

  • Previous experience in a similar role at a private medical practice is highly desirable but not essential.
  • Well-developed interpersonal, written, and verbal communication skills.
  • Attention to detail and commitment to excellence.
  • Ability to work both collaboratively and independently and escalate issues to management when necessary.
  • Experience with Medilink, Best Practice, or similar patient management programs is desirable but not essential.
  • Knowledge of invoicing, receipting, and chasing up accounts and debts is desirable but not essential.
  • Computer literacy in Microsoft Suite, Google Drive, and EFTPOS machines.
  • Certificate or formal qualification in administration, business management, or any other relevant field is desirable but not essential.

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