Financial Services Representative

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000

Delivering Exceptional Customer Service is at the heart of this role, where you will be the public face of a leading financial institution. You will work with over 10 million personal and small business customers, providing them with market-leading products, services and technology.

Key Responsibilities:
  • Engage in meaningful conversations with customers to understand their financial needs
  • Support customers with queries, account management and credit product applications
  • Carry out financial health checks to assess customers' financial well-being
  • Provide options for customers through education and demonstration of in-branch technology and digital banking solutions
  • Solve problems and provide effective solutions while championing processes and procedures

We are seeking an individual with proven experience in customer service, excellent communication skills and the ability to articulate financial concepts clearly. You should be able to ask the right questions, find solutions, act with integrity and put the customer at the centre of everything you do.

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