Network Operations Manager

7 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $140,000 - $150,000
NOC Operations Leader Job Summary

As a NOC Operations Leader, you will oversee the day-to-day management of the Network Operations Centre (NOC).

This role is responsible for providing strategic direction and leadership to the operations activities of the NOC.

Key Responsibilities:
  • Operational Oversight: Manage and supervise the global network and support systems, ensuring seamless operation and high performance.
  • Process Enhancement: Drive continual process improvement within the NOC, focusing on automation tasks, reporting, and routine administration tasks.
  • Technical Support: Provide hands-on technical support related to the overall health and maintenance of multiple environments.
  • Incident Management: Oversee the resolution of Incidents across supported services, specializing in IP and Transmission technologies.
  • Escalation Support: Perform tier-2 and 3 escalation support and serve as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers.
  • Crisis Management: Real-time crisis management and communication of network security, health, and status to internal and external stakeholders.
  • Troubleshooting: Troubleshoot and restore services, conducting regular analysis of overall system delivery.
Team Resource Management:
  • Workflow Distribution: Oversee and manage workflow distribution across the NOC team to maintain efficiency and responsiveness.
  • Task Completion: Ensure effective completion of proactive and reactive operational tasks and routines by the shift team through prioritisation, allocation, progression, resourcing, and appropriate escalation.
  • Quality Improvement: Interfacing with the team for continuous quality, performance, and improvement on all network operations and infrastructure.
About You:
  • Network Expertise: Demonstrated knowledge of network deployment and infrastructure, with excellent troubleshooting skills and a proven ability to apply automation and continuous improvement practices.
  • Customer Relationships: High-level customer relationship management, communication, and interpersonal skills.
  • Time Management: Excellent time management and organisational skills.
  • Staffing Flexibility: Ability to staff as required to ensure seamless operation of the NOC.

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