Regional Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Regional Operations Manager to join our team at the Public Transport Authority.
About the JobThe successful candidate will be responsible for overseeing the daily operations of our Transwa Contact Centre and Ticketing Offices, ensuring the delivery of exceptional customer service experiences. This role plays a critical part in driving best-practice customer service standards, providing ongoing training and mentoring to foster a culture of continuous improvement.
The ideal candidate will have demonstrated experience in a supervisory role in a frontline customer-faced environment, with substantial knowledge and understanding of customer service techniques and principles. Strong staff supervisory skills, including the ability to motivate, engage, and support others to meet team objectives, are also essential.
About You- Demonstrated experience in a supervisory role in a frontline customer-facing environment.
- Substantial knowledge and understanding of customer service techniques and principles.
- Well-developed staff supervisory skills, including the ability to motivate, engage, and support others to meet team objectives.
The Public Transport Authority is committed to providing safe, customer-focused, integrated, and efficient transport services that align with our core values. As a fast-growing economy, Western Australia's public transport system under the PTA is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally.
What We Offer- A competitive salary range of $90,000 - $110,000 per annum.
- Opportunities for professional growth and development.
- A supportive team environment.
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