Asset Performance Manager

2 weeks ago

Perth, Western Australia beBeeCustomer Full time $97,100 - $124,990

Key Role:

We are seeking an experienced Asset Performance Manager to join our team. The successful candidate will be responsible for delivering exceptional customer support and driving business outcomes.

This role will play a critical part in ensuring the success of our customers by providing timely and effective product support, parts and services sales activities, and achieving market share outcomes.

The ideal candidate will possess strong stakeholder engagement skills, sound business acumen, and demonstrated influencing abilities.

Main Responsibilities:

  • Liaise with Service Operations and Maintenance Planning functions to ensure customer objectives are achieved.
  • Support customers with product queries and parts & service sales for their Caterpillar fleet.
  • Monitor parts and service sales performance and take appropriate actions where required.
  • Maintain the CRM and assist with accurate forecasting, opportunity identification, and reporting.
  • Act as an escalation point between the customer and Fleet Maintenance team with fleet machine recommendation and escalation as required.

Requirements:

  • A Mechanical Trade Qualification with post-trade experience or previous experience within an Asset Management role, ideally within the mining industry.
  • Excellent customer service skills with the ability to negotiate and problem solve.
  • Demonstrated experience in reporting writing and metrics.
  • Solid relevant industry experience, preferably Caterpillar Parts & Service.
  • Sound commercial experience within the mining product support industry.
  • A good understanding of the whole-of-life costs of mobile assets.
  • Previous experience within a mining planning maintenance role.

Benefits:

This role offers a challenging and rewarding career opportunity for an experienced professional looking to make a real impact.

The successful candidate will have the opportunity to work closely with internal stakeholders and external customers to drive business growth and improve customer satisfaction.

About Us:

We are a leading provider of equipment solutions and services to the mining and construction industries. Our team is passionate about delivering exceptional customer experiences and driving business outcomes.

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