IT Support Specialist

3 weeks ago

Weipa, Australia Rio Tinto Full time

About the Role

The IT Support Specialist will be a key team member of the IS&T organisation to drive customer support excellence across the Weipa Operations. This role will be responsible for supporting and improving user experience across the 2 mining operations – Andoom and Amrun, however based predominately in Amrun.

This role is a great opportunity for someone looking to contribute to a growing mining business that is embarking on significant technology leverage journey. You will live in a regional centre & vibrant community with strong linkage to our environment & heritage.

This role reports to the Weipa IS&T Superintendent and will be responsible for:

  • Ticket Processing and management for the 3 operations.
  • Computer & Telephony support (including computer build and triage activities).
  • Desktop Application support (with additional support from other application subject matter experts as required).
  • User support for Video Conferencing and Collaborative Applications.
  • Maintenance of critical IT infrastructure (such as Server room's).
  • Call outs for high criticality incidents.

About You

  • Strong safety focus.
  • 3 years minimum experience supporting a mid to large size Windows desktop environment.
  • Demonstrated experience in providing high quality IS&T support and customer service to clients both in person and remote support.
  • Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results.
  • Excellent customer engagement.
  • Strong and demonstrable problem-solving.
  • Excellent communication and interpersonal skills and an ability to build strong relationships built on trust and a strong commitment to service & technical excellence.

Where You Will Be Working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

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