IT Support Specialist Weipa Operations

4 days ago

Weipa, Australia Rio Tinto Full time

Rio Tinto is seeking an IT Support Specialist to join our Weipa Operations team in Australia. This role will provide critical support to ensure the smooth operation of our IT infrastructure and applications.

The successful candidate will have a strong background in IT support, with experience working in a Windows desktop environment and providing high-quality customer service. They will be responsible for troubleshooting and resolving technical issues, as well as maintaining and improving our IT systems.

We offer a competitive salary package, including a base salary of $80,000 - $110,000 per annum, depending on experience, plus superannuation and annual leave loading.

As a Rio Tinto employee, you will have access to a range of benefits, including training and development opportunities, flexible work arrangements, and a comprehensive health and wellbeing program.

In this role, you will have the opportunity to work with a global organisation that is at the forefront of mining and materials production. You will be part of a dynamic team that is committed to delivering exceptional results and making a positive impact on our communities.

About the Role

This role reports to the Weipa IS&T Superintendent and will be responsible for:

  • Ticket Processing and management for the 3 operations;
  • Computer & Telephony support (including computer build and triage activities);
  • Desktop Application support (with additional support from other application subject matter experts as required);
  • User support for Video Conferencing and Collaborative Applications;
  • Maintenance of critical IT infrastructure (such as Server room's);
  • Call outs for high criticality incidents.

About You

We are looking for a highly motivated and experienced IT professional who has a passion for delivering exceptional customer service and support. The ideal candidate will have:

  • Strong safety focus;
  • 3 years minimum experience supporting a mid to large size Windows desktop environment;
  • Demonstrated experience in providing high quality IS&T support and customer service to clients both in person and remote support;
  • Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results;
  • Excellent customer engagement;
  • Strong and demonstrable problem-solving;
  • Excellent communication and interpersonal skills and an ability to build strong relationships built on trust and a strong commitment to service & technical excellence.

Benefits

We offer a range of benefits to support your career development and overall wellbeing, including:

  • A competitive salary package;
  • Flexible work arrangements;
  • Ongoing training and development opportunities;
  • A comprehensive health and wellbeing program.

About Rio Tinto

Rio Tinto is a leading global mining and materials company, operating in 35 countries. We produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

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