IT Support Specialist
7 days ago
We are seeking an IT Support Specialist to join our team in Weipa, Australia. This role will be responsible for providing high-quality IT support and customer service to clients both in person and remotely.
Key Responsibilities:- Ticket processing and management for multiple operations.
- Computer and telephony support, including computer build and triage activities.
- Desktop application support, with assistance from other subject matter experts as needed.
- User support for video conferencing and collaborative applications.
- Maintenance of critical IT infrastructure, such as server rooms.
- Callouts for high-priority incidents.
To succeed in this role, you will need:
- A strong safety focus and at least 3 years of experience supporting mid-to-large-sized Windows desktop environments.
- Demonstrated experience in providing exceptional IS&T support and customer service.
- Proven ability to work collaboratively in a team environment and contribute to a culture of teamwork.
- Excellent customer engagement and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to build trust-based relationships.
- Degree in IT or a related field.
- Microsoft Server experience.
- Cisco networking experience.
- Application support experience.
- Mining experience.
- LTE Network support.
- ITIL service management experience.
- Microsoft certification (Windows 10).
This is a residential role based in Weipa, offering a relaxed coastal lifestyle and regular travel opportunities to Amrun operations. The estimated annual salary for this position is around $70,000-$90,000 AUD, depending on qualifications and experience. Additional benefits include a comprehensive package, including health insurance, retirement plan, and paid time off.
About Rio TintoRio Tinto is a leading global mining and materials company, operating in 35 countries worldwide. We produce iron ore, copper, aluminium, and other materials essential for the global energy transition and community development. Our purpose is to find better ways to provide the materials the world needs while striving for innovation, continuous improvement, and sustainability.
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