Resident Services Manager

5 days ago


City of Merribek, Australia Mirvac Full time
About You

We're looking for a customer-centric individual with exceptional interpersonal skills to join our team as a Resident Services Ambassador. As a proactive and self-motivated team player, you'll thrive in a fast-paced environment and have the ability to solve complex problems.

You'll possess prior experience working in asset management or hospitality, ideally in a high-volume customer-facing and administrative role. A high level of IT proficiency (Salesforce, StarRez) is desirable, as well as certifications such as Real Estate Agent or Assistant Agent License, First Aid Certificate, and Responsible Service of Alcohol Certificate.

The ideal candidate will have the following attributes:

  • Customer-centric approach with a focus on delivering exceptional experiences.
  • Excellent communication and interpersonal skills to navigate complex customer queries and complaints.
  • Proactive and self-motivated mindset with the ability to solve issues and improve processes.
  • Attention to detail and commitment to quality, professionalism, and confidentiality.
  • Ability to work evenings, weekends, public holidays, and across multiple assets as required.


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