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Resident Experience Manager

2 weeks ago

City of Moreton Bay, Australia WISE EMPLOYMENT Full time

**About Aveo**

Aveo is a leader in retirement living, with a focus on providing a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. Our in-house range of services is designed to support our customers in their independence for as long as possible.

This role offers the opportunity to join our dedicated team of over 1700 caring and friendly professionals, united by our core values of Kindness, Care, and Respect. We are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves.

The successful candidate will have prior experience in a customer-facing operations management role, with a proven track record of delivering high-quality results. They will be able to demonstrate excellent communication and interpersonal skills, with the ability to build strong relationships with residents, staff, and external partners.

The key responsibilities of this role include:

  • Managing the day-to-day operations of our community, ensuring that all aspects of village life run smoothly
  • Building resident satisfaction by creating a vibrant and inclusive culture throughout the community
  • Implementing financial budgets and ensuring correct implementation and ongoing village compliance with all policies and procedures
  • Managing a small team of staff, including hiring, rostering/timesheets, and performance management

We offer a range of benefits, including Paid Parental Leave, Purchased Annual Leave options, and Annual Salary Reviews.