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Family Liaison Officer
2 months ago
Join Palladium in a dynamic role that makes a positive impact on the lives of families and communities.
Job Summary:The Family Liaison Officer will provide critical support to families accompanying workers from the Pacific and Timor-Leste, ensuring a smooth transition to life in Australia. This role requires a strong understanding of case management frameworks, critical incident management, and experience working with diverse stakeholders, including children.
Key Responsibilities:- Build relationships with Approved Employers, regional relationship managers, essential service providers, Country Liaison Officers, and local councils to ensure families receive timely support.
- Connect families with the Department of Home Affairs Settlement Engagement and Transition Support (SETS) program and other relevant migrant settlement resources.
- Establish relationships with accompanying families, providing key support and a point of contact for families after arrival in Australia.
- Monitor and record issues affecting families and children, identifying common issues and working to address them proactively.
- Work with the PLF Quality, Learning & Performance Team to gather and record information relevant to the Family Accompaniment pilot's Monitoring & Evaluation framework.
- Deliver briefings to families on arrival and support them as they prepare to return home.
- Tertiary qualifications in social work, human services, social/behavioural sciences, community services, or a related discipline.
- Minimum 2 years work experience in case management, with background or experience in working in migrant settlement, family support programs, or services an advantage.
- Demonstrated knowledge and understanding of case management frameworks and critical incident management.
- Excellent people-to-people skills, with experience managing relationships with diverse stakeholders, including children.
- Current working with children and young people Blue Card (or equivalent) as the work includes close contact with children.
- Experience in data collection and database management.
- Experience of working in or with Pasifika communities a strong advantage.
- Knowledge of one or more Pasifika languages is an advantage.
- A great team culture with social activities and events.
- The opportunity to work for a program making a positive impact.
