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Order Fulfillment Specialist

2 months ago

Sydney, New South Wales, Australia William Grant & Sons Full time

Job Overview

As a key member of the William Grant & Sons team, the Customer Relations Coordinator plays a vital role in delivering exceptional customer service and ensuring seamless order processing. This position requires a high level of attention to detail, effective communication skills, and a strong understanding of customer needs.

Main Responsibilities

  • Manage the order-to-pay cycle, resolving any issues that may impact customer satisfaction.
  • Collaborate with warehousing teams to prioritize customer outcomes, including timely dispatch, returns processing, and stock discrepancy investigations.
  • Actively manage the claims register, processing and reporting claims to the wider team.
  • Reduce SLOBS, Duty Paid, and Company Owned Stock holdings to minimize working capital.
  • Ensure accurate weekly settlement submissions to our Customs Broker.
  • Participate in audit and stocktake activities, maintaining high standards of completion.
  • Contribute to team meetings, ensuring high levels of compliance and completion.
  • Develop in-depth product knowledge to enhance customer service, internal communication, and expertise in scotch whisky.
  • Support the broader team during absences, covering other roles as needed.

Our Ideal Candidate

We seek a candidate with:

  • Knowledge and understanding of customer service and its impact on customers.
  • Systems knowledge and experience, particularly with ERP systems and Excel.
  • Excellent written and verbal communication skills.
  • Attention to detail.

Desirable Qualifications

  • Experience in the FMCG industry.
  • Self-motivated problem-solving mindset.
  • Keen to go the 'extra mile' to achieve positive outcomes for customers.
  • Supply chain knowledge.

What We Offer

  • A competitive salary and benefits package.
  • A generous holiday entitlement.
  • Private Health insurance.
  • Attractive Superannuation Contributions.
  • An Employee Assistance Programme offering practical support on everyday matters.
  • Private Life Assurance and Total Permanent Disability cover.
  • A product allowance to enjoy our portfolio of brands.
  • The opportunity to claim funding for charitable causes.
  • Learning resources to help you be your best self.