IT Support Specialist

4 days ago

South Toowoomba, Queensland, Australia RDO Equipment Full time
About RDO Equipment

RDO Equipment is a leading provider of John Deere and Vermeer equipment, with a strong presence in Australia. We pride ourselves on being a trusted business partner, committed to delivering exceptional service and support to our customers.

Job Summary

We are seeking an IT Support Officer to join our team in Toowoomba. As a key member of our IT team, you will be responsible for providing technical support to our end-users, resolving hardware and software issues, and ensuring the smooth operation of our business systems.

Key Responsibilities
  • Provide technical support to end-users, resolving issues related to Windows and web applications, business systems, networking, and other technical matters.
  • Follow standard operating procedures to carry out request fulfillment, including staff administration and new equipment requests.
  • Imaging, deploying, and troubleshooting desktops, laptops, mobile devices, and peripherals, and shipping them to our various locations.
  • Manage assets, including records keeping, tracking assets through their lifecycle, and auditing.
  • Participate in the rotating on-call roster.
Requirements
  • Diploma or higher in a business or information technology field.
  • Previous experience as an IT Service Desk Specialist, minimum of 2 years.
  • Strong customer service skills and excellent verbal and written communication skills.
  • Practical application of a broad range of Microsoft O365 software application functions and technologies.
  • Proven ability to build relationships with customers, fellow work colleagues, and management.
  • Excellent attention to detail, organisational, and time management skills, with the ability to think on your feet.
  • Valid driver's licence.
About Our Benefits

As an RDO Equipment employee, you will enjoy a range of benefits, including transparent and structured incentive programs, commissions, and bonuses. You will also have access to an Employee Assistance Program, a dedicated Wellness Hub, and regional salary packaging, among other perks.

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