IT Support Specialist

7 days ago


South Toowoomba, Queensland, Australia RDO Equipment Full time
About the Role:

RDO Equipment is seeking a highly skilled IT Support Officer to join our team. As a key member of our IT team, you will be responsible for providing technical support to our end-users, resolving hardware and software issues, and ensuring that our IT systems are running smoothly.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person
  • Resolve hardware and software issues in a timely and efficient manner
  • Imaging, deploying, and troubleshooting desktops, laptops, mobile devices, and peripherals
  • Manage assets, including records keeping, tracking assets through their lifecycle, and auditing
  • Participate in the rotating on-call roster

Requirements:

  • Diploma or higher in a business or information technology field
  • Previous experience as an IT Service Desk Specialist, minimum of 2 years
  • Strong customer service skills and excellent verbal and written communication skills
  • Practical application of a broad range of Microsoft O365 software application functions and technologies
  • Proven ability to build relationships with customers, fellow work colleagues, and management
  • Excellent attention to detail, organizational, and time management skills
  • Valid driver's license

About RDO Equipment:

RDO Equipment is one of the world's largest and most trusted John Deere and Vermeer equipment dealers. We pride ourselves on being a trusted business partner and building customers for life. We are driven by a sense of achievement and are committed to supporting our staff to realize their full potential.

What We Offer:

  • Transparent and structured incentive programs, commissions, and bonuses
  • Employee Assistance Program with 8 streams of support across all aspects of your life
  • Dedicated Wellness Hub with programs supporting total quality of life
  • Regional Salary Packaging, regional allowances, and tax benefits
  • Paid study and study leave for approved courses
  • Paid Community leave to give your time to local organizations and charities
  • Permanent discounted shopping and exclusive employee benefits
  • Anniversary and milestone gifts and awards
  • Paid Parental leave - enhanced payment scheme with superannuation contributions
  • Significant Celebration gifts for personal milestones
  • Exclusive Staff discount on machinery, products, and merchandise


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