Resort Operations Director

6 days ago

Geelong, Victoria, Australia beBeeManagement Full time $90,000 - $120,000

**Job Opportunity:** Front Office Manager

Geelong VIC is a sought-after location for leisure or business accommodation. We are looking for a highly skilled and experienced professional to fill the role of Front Office Manager in our hotel.

Reporting directly to the General Manager, this position will see you drive the performance of Front Office Operations. Responsibilities will include:

  • Oversee all front office operations including the check-in and check-out process.
  • Actively maintain the room rate strategy for the property, keeping up-to-date with rates in the market.
  • Train and mentor the front office team, leading from the front in all aspects of operational management.
  • Be the driver of our policies and procedures.
  • Meticulously plan and be 100% prepared for all Group and VIP activity.
  • Manage all aspects of the properties PMS (RMS).
  • Be guest-obsessed and passionate about team development, guest loyalty, and have an eye for the little things.
  • Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.

To be considered for this role, you will have:

  • Demonstrated experience in a Front Office Manager role or Property Management position.
  • Previous experience with RMS property management system would be highly desirable.
  • A passion for creating exceptional experiences for guests.
  • Excellent problem resolution skills along with outstanding communication and active listening skills.
  • A genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest-facing and taking the guest experience to the next level.
  • Please note, to be considered for this position, you MUST show proof of your COVID-19 vaccination status.

This role offers you an attractive annual salary, full-time hours, and a working schedule of Tuesday to Saturday/Monday to Friday on a weekly rotating roster. On-site parking is available.

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