Mittagong Customer Service Advocate

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $69,863 - $84,837

Role Overview:

We are seeking a Customer Service Representative to join our team at the Mittagong Service Centre. As a key member of our customer-facing team, you will provide excellent service and support to our customers, responding to their enquiries and resolving issues in a timely and professional manner.

Main Responsibilities:

  • Respond to multifaceted enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels.
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
  • Deliver high-quality customer service consistent with industry standards and best practices to ensure optimal service delivery and a positive customer experience using multiple customer service channels.
  • Acknowledge, receipt, record and resolve customer complaints and escalated enquiries to ensure timely and effective outcomes for customers.
  • Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace.

About You:

To be successful in this role, you will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing situations. You will also have the ability to work independently and as part of a team, with a strong commitment to delivering exceptional customer service.

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