Taxation and Superannuation Specialist

1 week ago

Burnie, Tasmania, Australia beBeeClientSupport Full time $75,591 - $109,289

Job Opportunity

We are seeking skilled professionals to join our Frontline Operations group in various roles.

The ideal candidate will possess exceptional communication skills, ability to work in a dynamic environment and provide high-quality service to clients.

Responsibilities may include:

  • Assisting clients through various channels, such as phone, web chat, email, paper, and online portals, to meet their taxation and superannuation obligations.
  • Understanding individual client circumstances and providing tailored advice in accordance with current legislation, policy, and procedures.
  • Engaging in meaningful conversations to support clients' payment, lodgment, and registration outcomes.
  • Navigating challenging interactions with empathy and professionalism, including supporting vulnerable clients and those experiencing hardship or crisis.

The role requires working within a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm. Through active engagement, you will deliver tailored solutions that shape client behavior and encourage ongoing participation in the taxation and superannuation systems.

You will build positive client relationships, make informed decisions to resolve inquiries, and maintain the integrity of records by accurately recording client information and applying relevant policies and procedures. As part of a team, you will share knowledge to collaboratively resolve issues and contribute to continuous improvement.

This is an exciting opportunity to develop your skills and expertise in a fast-paced environment. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.

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