Key Roles and Responsibilities

• Deliver exceptional client service to meet taxation, superannuation, and registration obligations via various channels.
• Provide tailored advice in accordance with current legislation, policy, and procedures.
• Navigate complex interactions with empathy and professionalism.

Some positions require working within a scheduled contact centre environment, providing high-quality service between 7am and 7pm.

By engaging actively and strategically, you will provide innovative solutions that shape client behavior and encourage ongoing participation in the taxation and superannuation systems.

You will build and maintain positive relationships with clients, make informed decisions to resolve inquiries, and maintain accurate records by applying relevant policies and procedures.

Working collaboratively as part of a team, you will share knowledge to resolve issues and contribute to continuous improvement.

These roles may be offered on an ongoing or non-ongoing basis in locations across Australia. A merit pool may be established to fill future similar vacancies.

We value diversity and are committed to inclusive recruitment practices. We encourage applications from individuals from all backgrounds. Reasonable adjustments are available throughout the recruitment process.