Comminution Expert

6 days ago

Perth, Western Australia beBeeTechnical Full time $150,000 - $180,000

Minerals Processing Technical Specialist

We are seeking an experienced Minerals Processing Technical Specialist to join our team. This role offers a unique opportunity to provide technical guidance and take responsibility for the HPGR and Comminution installed base across the APAC region.

The successful candidate will be responsible for providing technical support to customers/regions worldwide, troubleshooting issues, performing Root Cause Analysis (RCA), coordinating field testing, and proposing technical solutions for upgrades, repairs, and reconditioning.

Key Responsibilities:

  • Provide technical support to customers/regions worldwide to resolve complaints and increase satisfaction.
  • Troubleshoot issues, perform RCA, coordinate field testing, and propose technical solutions for upgrades, repairs, and reconditioning.
  • Analyze production processes and monitor field data to identify wear on equipment components and suggest efficiency and optimization improvements.
  • Handle Customer Non-Conformities (NCs) from the point of machine handover to the customer.
  • Coordinate, organize, and analyze technical customer queries to provide optimal solutions.
  • Build strong relationships with key and potential customers to meet their expectations.
  • Support sales teams by getting involved early in new business opportunities to deliver industry-leading products.
  • Monitor the performance of delivered equipment through site visits and end-user engagement to ensure best-in-class performance and support.
  • Take pre-emptive and remedial action when issues arise.
  • Monitor competitor activities.
  • Participate actively in industry events and working groups.
  • Collaborate with sales, aftermarket, engineering, and technology teams to develop strategies for winning new business and improving product offerings.

Job Requirements:

  • Engineering Degree – mechanical or electrical.
  • Minimum of 5 years' experience with minerals processing equipment or equivalent.
  • Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents.
  • Proficiency in responding to inquiries or complaints from customers, regulatory agencies, or business community members.
  • Ability to work in a moderate office environment with regular site travel.
  • Intermediate to advanced proficiency in Microsoft Office Suite and SAP.

Benefits:

  • This is an opportunity to work with a leading company in the minerals processing industry.
  • A competitive salary and benefits package.
  • The chance to work with a dynamic and experienced team.

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