Senior Service Designer

22 hours ago

Sydney, New South Wales, Australia Onset Group Full time
{"title": "Senior Service Designer", "description": "Job Opportunity

We are seeking a Senior Service Designer to join our team at Onset Group.

About the Role

This is a contract opportunity for at least three Senior Service / Strategic Designers to work with a reputable consultancy on a project with one of the Big Four Banks.

The role will involve enhancing the customer experience across various offerings by understanding the voice of the customer and business structures through a UX lens.

You will take a strategic design approach to navigate the complexities within the given area of the business, collaborate with senior stakeholders, and delve into market trends to define the vision with a roadmap view.

Requirements
  • At least 5 years of experience working as a UX, Service, or Strategic Design (or similar).
  • Experience in a complex Tier 1 Financial Services institution is essential, specifically in Business Banking, Business Lending, Financial Crime, or Consumer Finance.
  • Experience in digitizing complex manual processes.
  • Confidence in managing a range of senior, potentially difficult, stakeholders.
  • Comfortable working in a collaborative team environment.
  • The ability to jump quickly between varying priorities and work autonomously.
What You Will Bring

As a Senior Service Designer, you will bring a wealth of experience and expertise to this role. You will have a deep understanding of the financial services industry and be able to navigate complex business structures.

You will be confident in your ability to manage senior stakeholders and have a proven track record of delivering successful projects.

You will be comfortable working in a collaborative team environment and have the ability to jump quickly between varying priorities.

You will be able to work autonomously and have a strong understanding of UX principles and design thinking.

How to Apply

If you are a motivated and experienced Senior Service Designer looking for a new challenge, please apply through the link with your CV and portfolio.

", "lang_code": "en"}

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