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Senior Service Designer

2 months ago

Sydney, New South Wales, Australia Uniting Full time
Transformative Service Designer Opportunity

Uniting is seeking a visionary Senior Service Designer to spearhead the creation of seamless, intuitive, and responsive services that meet the evolving needs of our communities. As a key member of our team, you will lead Human-Centred Design activities, develop service blueprints, and facilitate co-creation workshops to drive impactful service improvements.

Key Responsibilities:
  • Lead research, journey mapping, and prototyping activities to inform service design decisions.
  • Develop and implement service blueprints, process flows, and future-state journeys for key services.
  • Facilitate cross-functional workshops to engage stakeholders and customers in the design process.
  • Leverage insights to design innovative solutions that meet business goals and delight customers.
  • Advocate for customer-centricity across all projects, ensuring the voice of the customer is embedded in decision-making.
Requirements:
  • Bachelor's degree in Service Design, Interaction Design, User Experience, or a related field.
  • 5+ years of experience designing and improving services, with a proven track record of successful projects.
  • Expertise in design thinking, HCD methodologies, and leading cross-functional teams.
  • Strong analytical skills and ability to translate data into actionable insights.
  • Excellent communication and workshop design skills, with the ability to engage and influence stakeholders.
What We Offer:
  • A rewarding career with a leading human services organisation.
  • Up to $18,550 NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Flexible work hours for work-life balance.
  • Access to Fitness Passport – Live your best life.
  • A supportive and inclusive work environment.
  • Opportunities for professional growth.