Museum Visitor Experience Specialist

5 days ago

Melbourne, Victoria, Australia beBeeEngagement Full time $56,434 - $64,219

Job Title: Visitor Engagement Officer

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Job Description:

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We are seeking a skilled and customer-focused individual to join our team as a Visitor Engagement Officer. In this role, you will be responsible for delivering exceptional service and engagement to our visitors, ensuring they have a memorable experience at our museum venues.

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Key Responsibilities:

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  • Orienting guests and providing excellent customer service to ensure visitors have a positive experience.">
  • Processing ticket sales and operating a computerized ticketing and booking system accurately.">
  • Providing tours and presentations to visitors and VIP groups, showcasing our museum's rich history and culture.">
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Requirements:

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To be successful in this role, you will need:

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  • Previous experience in a visitor-facing role is highly valued but not essential.">
  • Competency with computers and point-of-sale equipment.">
  • Availability to work some evenings when Museum activities focus on something outside of the normal Museum experience.">
  • Ability to work as an effective team member within a diverse organization.">
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Benefits:

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This is an ongoing Irregular Part-time position at 20 hours per week (0.53 EFT) based at the Immigration Museum. The salary rate on offer is $56,834 +11.5% Superannuation (pro rata) per annum.

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How to Apply:

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Applications should include a cover letter, resume, and a written response addressing the Key Selection Criteria outlined in our Role Statement.

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Application Guidelines:

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Applications that do not address the Key Selection Criteria will not be considered. Applications close on September 19, 2024.

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