
Center Experience Manager
1 week ago
Nurture and support customers and centre teams at a Centre level. Oversee and support the overall daily operations of a centre.
Contribute to the growth and success of your customers, helping them to use flexible working to enhance their productivity.
Responsibilities- Build effective relationships with new and existing customers
- Work as part of a team to give our community everything they need.
- Create exceptional experiences every interaction
- Own and care for your centre - ensure it is always the professional and inspiring work environment our community requires;
- Drive profitability of our centres through supporting sales or additional services and ancillary income.
- Train, manage and mentor community teams to be the best they can be.
- Lead by example through every interaction.
Effortlessly enthusiastic: Bring a positive, inspiring attitude to every customer interaction.
Resilient: Combine an appetite for challenge with the ability to adapt to suit fast-changing situations.
Approachable and influential: Build strong relationships with every customer, so you can better deliver on their needs.
Proudly diligent: Have an eye for detail, understanding how high standards in the smallest moments feed into our wider revolution.
Self-motivated: Take the initiative to solve problems, make your time count, and deliver incredible results.
People-focused: Understand and deliver the things your centre team needs to thrive, from clear goals to encouragement and leadership by example.
Benefits- Competitive rewards: Inspire a five-star service.
- Fantastic environment: Work with local, national and global clients in a world-class, high calibre work environment.
- Time for you: Operate our centres on a Monday-Friday basis, believing a work life balance is critical for your success.
- Training: Structured training and development programmes designed to nurture your ambition.
- Career Development: Opportunities to take increased responsibility over market centre operations or sales.
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