Client Relationship Manager

1 week ago

Burleigh Heads, Queensland, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a prominent global entity specializing in the design, production, and distribution of ophthalmic lenses, frames, and sunglasses. Our company merges the expertise of two industry leaders: one renowned for advanced lens technologies and the other for the craftsmanship of iconic eyewear. This unique integration positions us to effectively meet the evolving vision needs of consumers worldwide. We proudly offer exclusive eyewear brands such as Ray-Ban, Oakley, and Oliver Peoples, along with esteemed licensed brands like Tiffany & Co, Burberry, and CHANEL. Our innovative lenses, including Varilux and Transitions, set industry standards in technological advancement.

At EssilorLuxottica, we are looking for a dedicated and commercially astute Account Manager to enhance our market-leading sales team within the optical sector.

As an Account Manager, you will serve as the primary representative of our company, playing a crucial role in nurturing and developing relationships with our Independent Optometry clients. Your responsibilities will include: safeguarding our core business, expanding our market presence, and identifying and securing new business opportunities. In this role, you will collaborate directly with our clients to foster their growth and ours by formulating effective growth strategies, educating practice staff on our product advantages, and partnering with our Customer Service teams to ensure exceptional service and support for any challenges faced by our clients.

This position will cater to accounts in the North NSW, Gold Coast & North Queensland regions.

To qualify for this position, candidates should possess the following:

  • A vehicle and a valid open driver's license
  • Experience engaging with practice staff, either in a B2B sales capacity or within a practice environment
  • Proficiency in analyzing sales data and translating it into actionable insights
  • A minimum of 3 years in optical sales (lens, customer service, lab, or retail)
  • Above-average skills in Excel and the Microsoft Office suite
  • Strong communication and relationship management abilities
  • Excellent business acumen, with a solid understanding of pricing strategies and profit margins
  • Capability to train and enhance product knowledge among groups and individuals

While the following qualifications are preferred, training will be provided for the right candidate:

  • Qualifications and/or experience in Optical Dispensing are highly regarded
  • Previous experience with Customer Relationship Management (CRM) systems and sales reporting software
  • Proven ability to prospect and convert new business opportunities
  • Experience in an Account Manager role

Working at EssilorLuxottica

A career with EssilorLuxottica offers rewarding experiences and the chance to enhance your skills daily.

At our office, you will benefit from:

  • A generous annual product allowance across our brand portfolio
  • Global volunteering opportunities through our OneSight Foundation
  • A diverse range of career paths within the EssilorLuxottica network
  • Options for a hybrid working environment

We are committed to fostering an inclusive workplace where our team members feel valued, respected, and empowered. We prioritize equal opportunity, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

We emphasize flexibility and encourage our team members to work in ways that align with their work/life commitments and support their well-being.

Our goal is to create a safe and inclusive environment for all, focusing on delivering better experiences for our customers and each other.

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