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Customer Relationship Specialist DHL eCommerce
1 week ago
As a Part-Time Sales Development Manager, your primary responsibility will be to develop the telephone sales segment of the customer base in Oceania through retention, acquisition and development of the identified portfolio.
You will actively sell & promote the existing eCommerce product portfolio into the customer base, address opportunities through lead generation, and foster partnerships with external bodies, networks, and associations to support our brand and grow top-line sales.
A key aspect of this position is building strong client relationships to ensure account growth and retention, reducing attrition rates and minimizing opportunities for competitors to gain business.
You will also act as the customers' eCommerce resource point of contact, liaising closely with relevant departments within DHL eCommerce to resolve queries, problems, or issues effectively.
- Manage own time and tasks to achieve maximum new business opportunities and retain maximum existing revenue.
- Ensure work practices are completed in accordance with Telesales/Commercial Quality Standards.
- Foster team approach with all fellow team members to achieve yearly team objectives and targets.
- Continually develop knowledge of DHL eCommerce's products/services and general commercial awareness in order to provide the best possible solutions to the customers.
- Produce accurate and timely reporting on a monthly basis for Sales Manager Oceania to evaluate performance against Key Performance Indicators.
- Meet regularly with the management team to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
