Signavio Support Associate
4 weeks ago
We are seeking a highly skilled and motivated Signavio Support Associate to join our team at SAP. As a key member of our Business Process Intelligence team, you will play a critical role in helping our customers navigate their digital transformation and improve their business processes.
Key Responsibilities- Provide exceptional support to customers, troubleshooting and resolving issues related to Signavio and other business process intelligence tools.
- Assist customers in using Signavio and other business process intelligence tools, providing best-practices and guidelines to ensure successful adoption.
- Manage tickets and cases, adhering to global process standards and ensuring timely resolution.
- Collaborate with international technical support staff, quality assurance, development, and the Account Team to resolve complex issues.
- Support customers via case management and web sessions.
- Experience in customer service, preferably in B2B cloud software companies.
- Strong verbal and written communication skills in English (German for MEE).
- Understanding of DBMS, web applications, and Single-Sign-On technologies.
- Analytical thinker with problem-solving skills.
- Basic understanding of working in ticket systems (Jira/ServiceNow) and documentation systems (Confluence/SharePoint).
SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration, innovation, and customer satisfaction.
We are committed to creating a workplace that values diversity, inclusion, and flexibility. Our employees are our greatest asset, and we invest in their growth and development to ensure they can bring out their best.
SAP is an equal opportunity employer and is committed to the values of Equal Employment Opportunity and providing accessibility accommodations to applicants with physical and/or mental disabilities.
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Signavio Support Associate
3 weeks ago
Southbank, Victoria, Australia SAP Full timeJoin Our Team as a Signavio Support AssociateWe are seeking a highly skilled and motivated Signavio Support Associate to join our team at SAP. As a Signavio Support Associate, you will play a critical role in helping our customers navigate their digital transformation and improve their business processes in a data-driven way.Key Responsibilities:Provide...
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Signavio Support Associate
3 weeks ago
Southbank, Victoria, Australia SAP Full timeJoin Our Team as a Signavio Support AssociateWe are seeking a highly skilled and motivated Signavio Support Associate to join our team. As a Signavio Support Associate, you will be responsible for providing exceptional support to our customers, troubleshooting and resolving complex issues, and collaborating with cross-functional teams to drive business...
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Signavio Support Associate
3 weeks ago
Southbank, Victoria, Australia SAP Full timeAbout the RoleWe are seeking a highly skilled Signavio Support Associate to join our team at SAP. As a key member of our Business Process Intelligence team, you will play a critical role in helping our customers navigate their digital transformation and improve their business processes.Key ResponsibilitiesProvide exceptional support to customers,...
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