Compensation and Benefits Senior Case Manager

3 weeks ago

Melbourne, Victoria, Australia Gallagher Bassett Full time
About the Role

We are seeking a highly motivated and experienced Senior Case Manager to join our Compensation and Benefits team at Gallagher Bassett. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our benefits functions.

Key Responsibilities
  • Provide professional and customer-centric Workers Compensation claims service through efficient monitoring and oversight of centralised functions
  • Support data analysis and reporting to contribute to streamlining processes and improve overall efficiency
  • Act as a central point of contact for internal and external stakeholders, ensuring effective communication and timely resolution of issues
  • Deliver high-quality customer service towards all parties, and demonstrate a commitment to learning and development
  • Learn about differing employment awards to further your understanding of remuneration cycles and structures for various employers
About You

We are looking for an individual with:

  • Worker's compensation knowledge and experience
  • Strong problem-solving skills
  • High attention to detail
  • Time management and organisational skills
  • Ability to prioritise tasks
  • Interpersonal skills across all levels of the organisation and external parties
What We Offer

We offer a range of benefits, including:

  • Attractive remuneration packaging and flexible work arrangements
  • Paid Parental Leave
  • Collaborative working environment
  • Opportunities for ongoing education and development
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs
  • Staff benefits, including additional purchased leave, volunteer leave days, retail discounts, and more
Why Gallagher Bassett?

We value inclusion and diversity, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our employees' diverse identities, experiences, and talents are essential to our success, and we strive to create a workplace that reflects this commitment.

We are an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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