Implementation Strategist

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time
Implementation Specialist

We are seeking a skilled Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for the successful implementation and training of our software suite to new and existing clients through consistent and effective training methods.

About the Role

The successful candidate will have a proven track record of experience in software implementation, consulting, or customer training, as well as excellent interpersonal, communication, and problem-solving skills.

You will optimise the implementation process by following and improving upon implementation procedures, including utilisation of our CRM (Salesforce) through the process to ensure communication is documented, engaging with customers to consult and ensure implementations are strategically planned based on customer needs.

This is a fully remote role offering a competitive salary and benefits package, designed to support your mobility and work-life balance while enabling you to deliver exceptional service to our clients.

Responsibilities
  • Train traditional customer workflows, enabling customers to adopt our products in their business.
  • Provide data & design services to customers such as creating reports or output documents.
  • Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.
  • Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.
Requirements

To be successful in this role, you will need:

  • A strong understanding of business process mapping
  • Familiarity with CRM tools such as Salesforce
  • Excellent interpersonal, communication, and problem-solving skills
  • Ability to travel as required for onsite training and implementation support
  • Proven experience in software implementation, consulting, or customer training
Benefits

As an employee of our company, you can expect:

  • Competitive salary and benefits package
  • Opportunities for career progression and development
  • Diverse training & internal networking opportunities across all of our product lines
  • A range of other fantastic benefits
Culture

We believe that our culture is key to our success. Our core values include:

  • We Are One Team
  • We Are Customer Centric
  • We Are Growth Minded
  • We Are Accountable
  • We Celebrate Success

We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.

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