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CRM System Administrator

2 months ago

Moreton Bay Region, Australia Unity Water Full time
About the Role

The CRM System Administrator will be responsible for the maintenance, support, and administration of the CRM system. This will include all aspects of system administration, such as managing deployments, organizing release waves, capacity and user management, governance, and performing advanced troubleshooting to maintain the health and stability of the Dynamics 365 system.

About You

To contribute to Unitywater's values of Reliability, Safety, Honesty & Integrity, Efficiency, One Team, Innovation, you will demonstrate the following skills and qualities for the role:

  • Experience performing implementation, administrative functions, and advanced troubleshooting within Microsoft Dynamics 365 Customer Service and Power Pages is essential.
  • Proven capability in designing, implementing, and maintaining user access and security architecture within Dynamics 365 and SharePoint is essential.
  • Knowledge of Power Platform connectivity and Azure Integration Services is required.
  • Highly desirable: Experience in DevOps pipelines and releases, leading the design, build, and deployment cycle, including documentation, maintaining traceability of solutions, and support of testing.
  • Experience in.net, JavaScript would be highly valued.
  • Experience in Azure B2C would be highly valued.
  • Experience in technology service availability, performance, and capacity, along with information security leveraging ITIL processes.
  • Strong analytical and problem-solving skills with the ability to work independently.
  • Highly developed communication and interpersonal skills, including the proven ability to effectively communicate and influence decisions with all levels of internal and external customers.
  • Demonstrated ability to build strategic partnerships with Third Party Vendors.
  • Ability to translate a customer experience need into system design and business requirements.
  • Strong influencing and negotiation skills, with the ability to explore alternatives to reach outcomes that are supported and accepted by various parties.
About Unitywater

Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements, and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

We know that we are smarter, better, together. That's why we are committed to working in a team that values the unique contributions of all our people. At Unitywater, we support candidates with all abilities and diverse backgrounds to apply.

It's a great place to work when you can support the community, focus on sustainability, and develop and learn interesting and innovative things.