Administration Officer
2 months ago
Job Summary
Centacare Brisbane is seeking a dedicated and customer-focused Administration Officer to join our team in Caboolture. As a key member of our support services team, you will be responsible for providing exceptional customer service to our clients, handling a high volume of inquiries with professionalism and efficiency.
Key Responsibilities:
- Respond to client inquiries with a high level of professionalism and dedication to resolving issues efficiently.
- Provide excellent customer service by addressing client concerns, answering questions, and providing accurate information about our services.
- Maintain accurate and up-to-date records, including data entry, filing, and archiving of documents.
- Process stock orders and maintain inventory levels to ensure adequate supplies are available for service delivery.
- Collaborate with internal teams to escalate complex customer issues and ensure prompt resolution.
Requirements:
- Proven experience in customer service, preferably in a high-volume call center or similar environment.
- Excellent communication skills with the ability to interact effectively with clients.
- Strong problem-solving skills and a dedication to resolving customer inquiries in a timely and efficient manner.
- Proficiency in Microsoft Office suite and experience with CRM software or similar systems preferred.
- Exceptional organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
Benefits:
- Salary packaging options available.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment dedicated to making a positive impact in the community.
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