Customer Centric Communications Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time
About This Role

This role is a key part of our Consumer Transformation journey, focused on improving how we engage with customers through clear, empathetic, and effective communications. As a customer-centric leader, you'll work within a scaled agile environment, collaborating across squads to deliver high-impact, customer-first solutions.

  • Lead the end-to-end delivery of communication initiatives, ensuring stakeholder engagement and governance.
  • Champion customer-centric design to ensure communications are clear, relevant, and impactful.
  • Prioritize and sequence work to maximize value and align with business objectives.
  • Collaborate with cross-functional teams to drive value and innovation.
  • Maintain oversight of a portfolio of initiatives to ensure successful implementation.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Proven experience in product ownership or project delivery.
  • Strong background in customer experience or communications.
  • Excellent stakeholder engagement and influencing skills.
  • Strategic thinker with analytical and problem-solving skills.
  • Ability to thrive in an agile environment.
What We Offer

We're committed to supporting your growth and success. Here's what you can expect:

  • Flexible working options, including parental leave and emergency response leave.
  • Discounts on retail stores and insurance products.
  • Payroll giving, donation matching, and paid volunteer leave.
  • Ongoing study support and career development programs.
  • Employee assistance programs and employee council support.
Join Our Team

We're passionate about creating a workplace that values diversity, inclusion, and community engagement. If you share our vision, we encourage you to apply. We look forward to hearing from you

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