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Infrastructure & Network Support Specialist
2 months ago
We are seeking a skilled Infrastructure & Network Support Engineer to join our team at Hamilton Barnes Associates Limited, a leading education technology specialist. Our company has a proven track record of delivering high-quality IT systems and support to independent schools and colleges.
The successful candidate will be responsible for:
- Communicating with clients to identify and resolve technical issues, providing exceptional support and ensuring client satisfaction.
- Escalating complex problems and collaborating with the team to find effective solutions.
- Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners.
- Repairing equipment, replacing parts, and planning scheduled maintenance upgrades.
- Setting up accounts and hardware for new staff members.
- Logging and processing support calls, ensuring accurate and timely resolution.
- Collaborating with the team to provide seamless support and ensuring the highest level of service delivery.
- Documenting solutions and best practices to improve team efficiency.
Requirements:
- Proven experience with Core Microsoft Products, including Active Directory, 365 Exchange, and SharePoint.
- At least 2 years of experience in IT support, with a strong understanding of technical concepts and industry standards.
Desirable Skills:
- Experience with networking technologies, including TCP/IP, DNS, and DHCP.
- Knowledge of Fortinet Firewalls and Ubiquity networking products would be an asset.
Compensation:
- €38,000 - €45,000 Basic Per Annum.