Beauty Counter Manager

5 days ago

Melbourne, Victoria, Australia Clinique Full time
Tom Ford Beauty - Counter Manager - David Jones Chadstone - Part timeJob Summary: We are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. The ideal candidate will have proven leadership, coaching and business management skills gained in a fast-paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high-performing team.

As a Counter Manager, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational efficiency. You will work closely with the store team to achieve sales and customer service targets, and will be accountable for creating and executing business plans to drive results.

Key Responsibilities:
  • Lead and develop a high-performing team of Sales Associates to achieve sales and customer service targets
  • Develop and execute business plans to drive sales growth and improve customer satisfaction
  • Manage and maintain a high level of operational efficiency, including inventory and facilities management and cash reconciliation
  • Provide inspirational, authentic and personalized customer service
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft office

Requirements:
  • Proven retail management/assistant retail management experience preferably within cosmetics
  • Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

About Us: We are a leading prestige beauty company that values diversity of thought and people. We offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

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