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Beauty Counter Manager

2 months ago


Melbourne, Victoria, Australia Clinique Full time
Tom Ford Beauty - Counter Manager - David Jones Chadstone - Part timeJob Summary: We are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. The ideal candidate will have proven leadership, coaching and business management skills gained in a fast-paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high-performing team.

As a Counter Manager, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational efficiency. You will work closely with the store team to achieve sales and customer service targets, and will be accountable for creating and executing in-store events that drive sales and customer engagement.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Key Responsibilities:
  • Lead and develop a high-performing team of Sales Associates to achieve sales and customer service targets
  • Drive sales growth through strategic targeting, impactful in-store events, and exceptional customer relationship management
  • Maintain a high level of operational efficiency and ensure that all store operations are running smoothly
  • Work closely with the store team to achieve sales and customer service targets
  • Create and execute in-store events that drive sales and customer engagement
  • Develop and implement business plans to recruit and retain customers
  • Provide inspirational, authentic, and personalized customer service

Requirements:
  • Proven retail management/assistant retail management experience preferably within cosmetics
  • The ability to provide inspirational, authentic, and personalized customer service
  • Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft Office

Job Type: Standard
Schedule: Part-time
Shift: 1st (Day) Shift
Job Number: 245947