Financial Services Specialist

4 weeks ago


Brighton, Australia ANZ Full time

About Us

At ANZ, we're committed to delivering exceptional customer experiences that drive financial wellbeing and sustainability. Our team of experts works collaboratively to provide seamless banking services, empowering customers to achieve their goals.

About the Role

As a Banking Consultant, you'll play a vital role in meeting customer needs across transaction activities, needs-based conversations, and digital solutions. You'll be part of a dynamic team, acting as a role model and peer coach to deliver outstanding customer experiences.

Key Responsibilities

  • Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.

What We're Looking For

To succeed in this role, you'll bring:

  • Exceptional customer focus, with retail experience an advantage.
  • Experience in being a user and promoter of technology, with working knowledge of digital channels an advantage.
  • Ability to multi-task and adapt to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

Why Join Us?

At ANZ, you'll have the opportunity to make a meaningful impact on our customers' lives. Our culture values diversity, inclusion, and growth, providing a supportive environment for you to thrive. We offer flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services. Join us and be part of an organisation that's shaping a world where people and communities thrive.



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