Day-to-Day Operations Coordinator

1 week ago

Melbourne, Victoria, Australia beBeeAdministration Full time $55,000 - $65,000
Operations & Administration Assistant

We are seeking a highly organized and detail-oriented individual to join our Audio Visual team in Melbourne or Sydney. This role will coordinate resources for Mobile AV technicians and subcontractors, arrange backfill and emergency coverage, and handle day-to-day administration to keep operations on track.

Key Responsibilities:

  • Manage and optimize schedules for Audio Visual (AV) Field technicians, including emergency resourcing to minimize disruptions
  • Serve as the primary contact for workforce planning and administration, maintaining accurate records of staff availability, shifts, and leave
  • Liaise confidently with clients, subcontractors, and internal teams via phone and email, providing excellent communication and customer service
  • Track and report on workforce KPI metrics such as resource utilization and scheduling efficiency, and communicate changes to schedules or resource plans to all stakeholders
  • Work closely with the Head of Audio Visual and team members to ensure a seamless client experience
  • Oversee fleet maintenance and repairs, ensuring minimal operational impact
  • Manage ticket queues, SLA adherence, and complaint/escalation resolution
  • Coordinate travel arrangements for the AV team
  • Manage procurement for hardware and software licensing for the AV team
  • Oversee sundry expense management and assist with license management
  • Provide PA support to the AV management team, including diary, meeting, and documentation coordination
  • Build strong relationships with stakeholders, foster team morale, and promote collaboration for smooth day-to-day operations

Qualifications:

  • A strong commitment to delivering exceptional service and solutions that meet client needs
  • Proven ability to manage complex schedules and balance multiple priorities
  • A proactive, problem-solving mindset with the confidence to make sound decisions addressing resourcing challenges
  • Excellent verbal and written communication skills to liaise with team members, clients, and stakeholders
  • Meticulous attention to detail when maintaining schedules, records, and reports
  • A collaborative approach, fostering positive relationships within the team and across departments
  • Adaptability to thrive in a fast-paced environment and respond quickly to changing requirements

Benefits:

  • Extensive training and development opportunities
  • Extensive discounts and benefits to maximize your money
  • A choice of IT equipment to maximize success and cost-price tech access for personal needs
  • Fun team events to celebrate achievements and connect with colleagues

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