Customer Support Specialist
1 month ago
We are seeking a highly skilled Customer Support Representative to join our Emerald team at Hitachi. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our valued mining customers.
The ideal candidate will have a strong background in mechanical or electrical trade qualifications, with experience working with off-highway electric drive haul trucks and hydraulic excavators. You will be the first point of contact for our company and will be responsible for resolving technical issues, coordinating projects, and providing holistic OEM customer and technical support.
Key Responsibilities- Provide technical advice on electrical, hydraulic, and mechanical components for Hitachi's large off-highway truck and hydraulic mining excavator range
- Assist with the planning and execution of major maintenance events by liaising with relevant site representatives
- Attend customer site meetings as required to resolve technical issues
- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded
- Stay up-to-date with industry developments and advancements to provide the best possible support to customers
- A competitive salary and benefits package
- Opportunities for career growth and development
- A supportive and collaborative work environment
- Access to ongoing training and professional development
- A generous uniform and PPE allowance
At Hitachi, we value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Support Specialist
4 weeks ago
Emerald, Australia Hitachi Full timeAbout the OpportunityWe are seeking a skilled Customer Support Representative to join our Emerald team at Hitachi. As the first point of contact for our company, you will be the integral link for supporting our valued customers.Predominantly servicing the needs of our mining customers, you will provide holistic OEM customer and technical support for our...
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Customer Support Specialist
4 weeks ago
Emerald, Australia Hitachi Full timeAbout the OpportunityWe are seeking a highly skilled Customer Support Representative to join our Emerald team at Hitachi. This exciting opportunity will provide you with the chance to work with our valued mining customers, providing holistic OEM customer and technical support for our large off-highway truck and hydraulic mining excavator range.Key...
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Customer Support Specialist
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