Technical Support Specialist
1 week ago
About Hitachi:
At Hitachi, we're committed to delivering market-leading products and fostering a diverse and inclusive work environment.
About the Role:
We're seeking a skilled Customer Support Representative to join our Emerald team, providing holistic OEM customer and technical support for our valued mining customers.
Your Key Responsibilities:
- Monitor works and identify opportunities to improve efficiencies.
- Meet individual and group project milestones according to schedule timelines.
- Manage client and supplier communications and relationships.
- Coordinate warranty processes for all warranty claims.
- Manage Service Exchange repairs for all components.
- Plan major overhauls for our customers' machines.
- Conduct regular meetings with senior customers.
About You:
- Relevant trade qualifications.
- Excellent customer service skills.
- Solid technical knowledge of earthmoving equipment.
- Strong negotiation, communication, and relationship skills.
- Analytical and problem-solving skills.
- Suitable mining experience with a good understanding of mining equipment planning, maintenance, and scheduling.
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