Customer Support Specialist

4 weeks ago


Emerald, Australia Hitachi Construction Machinery Full time

Hitachi Benefits

  • Competitive compensation package: A rewarding above 'award' base pay rate + 11% Super
  • Health and wellness: Discounted Medibank health insurance policy and access to Employee Assistance Program
  • Stability and security: Permanent Full-Time Position in a leading OEM with long-term job security
  • Uniform and equipment: Generous uniform supplied with Full PPE
  • Training and development: Continuous training and upskilling with real career development opportunities
  • Employee discounts: Employee exclusive staff discounts on Hitachi goods
  • Supportive culture: Supportive management who value your input in finding new and improved ways to achieve success

About the Opportunity

Predominantly servicing the needs of our mining customers, you will be the first point of contact for our company and the integral link for supporting our valued customers.

The role will provide holistic OEM customer and technical support for our valued mining customers, and your previous experience with off-highway electric drive haul trucks and hydraulic excavators will enable you to be successful in this customer-facing role.

About you – if you consider yourself to have the following, then we want to hear from you

  • Safety commitment: Proactive awareness and total commitment to Hitachi's number one priority – always exercising a high standard of precaution and duty of care to yourself and for others around you
  • Technical knowledge: Trusted to provide holistic technical advice on electrical, hydraulic and mechanical components for Hitachi's large off-highway truck and hydraulic mining excavator range
  • Project coordination: Assist with the planning and execution of major maintenance events by liaising with relevant site representatives, while working collaboratively with the Service and Parts departments to meet and exceed customer expectations
  • Communication skills: Personable and Professional Communication Skills – Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information
  • Trade qualifications: Minimum mechanical or electrical trade qualifications

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.



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