Customer Experience Leader

3 days ago


Shepparton, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000
Lead a Customer-Focused Department

This role is responsible for overseeing the delivery of exceptional customer experiences across an online platform.

The department's primary objective is to select and pack online orders in-store, which are then collected by customers or delivered via vans.

Reporting directly to the Online Department Manager, you will be accountable for leading this team. Your key focus will be on ensuring seamless customer interactions while meeting sales targets, managing costs, and maintaining high standards of visual merchandising, safety, and compliance.

About You:

  • Proven leadership experience with a strong ability to develop your team
  • A collaborative mindset to meet business objectives
  • Flexibility to work afternoon and evening shifts
  • A passion for delivering excellent customer service and understanding diverse customer needs
  • Ability to foster a one-team culture that celebrates success

What's In It For You?

  • Eligible for a 5% discount on all supermarket purchases online and in-store, plus additional double discount periods throughout the year
  • Recognition and reward opportunities through a digital recognition platform
  • Access to career development programs and job-specific training
  • Negotiable novated car leases for eligible team members
  • Investment in your future through an annual team member share plan offer
  • Paid parental leave for permanent team members


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