Content Delivery Manager

6 days ago

Sydney, New South Wales, Australia black Full time
About the Role

As a Content Delivery Manager at Canva, you will be responsible for leading a team of writers to create impactful content that enhances user experiences and aligns with strategic goals. You will oversee content operations from start to finish, ensuring smooth workflows, seamless execution, and top-notch quality at every step.

Your primary focus will be on streamlining content workflows, maintaining high content quality, and ensuring that both users and support specialists get the right information at the right time, in the right place.

Key Responsibilities
  1. Leading and empowering a team of writers to create impactful content that enhances user experiences and aligns with strategic goals.
  2. Coaching and developing team members, fostering a growth mindset, and creating opportunities for learning and professional development.
  3. Overseeing content operations from start to finish, ensuring smooth workflows, seamless execution, and top-notch quality at every step.
  4. Driving execution and project management by prioritizing key content initiatives, managing projects with agility, and ensuring deliverables meet evolving business needs.

You will also be responsible for optimizing content workflows and processes for efficiency, scalability, and impact.

About the Team

The Global User Voice Enablement Group is on a mission to delight users in every interaction with Canva by empowering every specialist to deliver outstanding support.

This team plays a crucial role in ensuring Canva's knowledge base and support content remain world-class, helping users find solutions independently and efficiently.

What We Offer
  • A dynamic work environment where you can grow and develop your skills.
  • An opportunity to work with a talented team of professionals who share your passion for delivering exceptional results.
  • A comprehensive benefits package that includes equity packages, inclusive parental leave policy, an annual Vibe & Thrive allowance, and flexible leave options.

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