Content Operations Manager
6 days ago
The Global User Voice Enablement Group is on a mission to deliver exceptional user experiences at Canva. We're seeking an experienced Content Operations Manager to join our team and play a critical role in making help content easy to find, AI-ready, and actionable.
This is a fantastic opportunity for someone who is passionate about helping users succeed and thrive. As a Content Operations Manager, you will lead a team of writers based in Manila and drive the development of high-quality content that enhances user experiences and aligns with strategic goals.
Key Responsibilities:
- Lead and empower a team of writers to create impactful content that enhances user experiences and aligns with strategic goals.
- Oversee content operations from start to finish, ensuring smooth workflows, seamless execution, and top-notch quality at every step.
- Drive execution and project management by prioritizing key content initiatives, managing projects with agility, and ensuring deliverables meet evolving business needs.
You will be responsible for optimizing processes to enhance efficiency, scalability, and impact, continually refining content workflows for better quality and effectiveness. You will also manage delivery calendars and launch roadmaps, ensuring every project is executed on time.
We are looking for someone with extensive experience in content operations, knowledge management, or customer support content strategy. If you have a strong analytical mindset, using data and insights to guide decisions and optimize content performance, we would love to hear from you.
What's in it for you?
Achieving our crazy big goals motivates us to work hard—and we do—but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We offer a range of benefits to set you up for success both in and outside of work.
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