Luxury Watchmaking Team Lead
1 month ago
This is a unique opportunity to lead the After Sales Service team of a world-renowned luxury watch brand as the Head Watchmaker.
**The Brand**
The company is a well-established luxury watch brand, famous worldwide for its precise and expertly crafted timepieces. Located in Australia, they have an After Sales Service team dedicated to keeping their watches in top shape. This team supports both internal departments and customers by providing high-quality repairs, quality checks, and customer service.
**The Role**
As the Head Watchmaker, you'll lead the After Sales Service team and work closely with the After Sales Service Manager. You'll be managing a team of watchmakers and technical staff, ensuring that repairs meet the brand's high standards. This role involves hands-on watch repair, quality control, and training team members. You'll also help keep the CRM data accurate, assist with diagnostics, and step in for the Manager when they're away.
**Key Responsibilities**
- Manage a team of watchmakers and technical staff
- Ensure repairs meet the brand's high standards
- Train team members on watch repair and quality control
- Help keep CRM data accurate and assist with diagnostics
**Requirements**
The ideal candidate should have a CFC or WOSTEP diploma (or a similar qualification) in watchmaking, plus at least three years of experience in a similar role, ideally with some leadership experience. Key skills include a track record of getting great results in watchmaking, solid product knowledge, and a knack for understanding customer needs to help shape department strategies. You'll need good communication skills, the ability to build strong relationships, and some basic finance knowledge.
**Estimated Salary**
A competitive salary package is on offer, commensurate with experience and qualifications, with a base salary of AU$120,000 per annum, plus superannuation and other benefits.
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