System Support Specialist

4 weeks ago


Homebush, Victoria, Australia people2people Full time
About the Role

We are seeking a highly skilled System Analyst Support to join our Customer Service department at our Sydney Olympic Park Office. As a key member of our team, you will be responsible for providing system support and responding to inquiries from our Authorised Service Partners (ASCs) via email, Q&A, and phone inquiries, as well as internal SEAU teams.

Key Responsibilities
  • Provide system support and troubleshooting services to ASCs and internal teams
  • Liaise between partners and Head Quarters (HQ) and Regional Headquarters (RHQ) to resolve issues in a timely manner
  • Facilitate system training for ASCs, including face-to-face and remote training sessions
  • Conduct start-up training for new ASCs
  • Maintain relationships with partners and keep them informed of system tool changes, issues, and enhancements
  • Analyse processes causing inefficiencies and educate employees on process changes
  • Assist in user acceptance testing and user manual creation for new system functions
What We Offer
  • Generous discounts on company products
  • Access to discounts and special promotions with retail partners
  • Access to wellbeing platform
  • Heavily discounted gym membership
  • Onsite parking

At people2people, we value diversity and inclusion in the workplace. We encourage our employees, clients, and candidates to showcase their authentic selves. If you are a motivated and detail-oriented individual with a passion for system support, we encourage you to apply for this exciting opportunity.



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