System Support Specialist
4 weeks ago
We are seeking a highly skilled System Analyst Support to join our Customer Service department at our Sydney Olympic Park Office. As a key member of our team, you will be responsible for providing system support and responding to inquiries from our Authorised Service Partners (ASCs) via email, Q&A, and phone inquiries, as well as internal SEAU teams.
Key Responsibilities- Provide system support and troubleshooting services to ASCs and internal teams
- Liaise between partners and Head Quarters (HQ) and Regional Headquarters (RHQ) to resolve issues in a timely manner
- Facilitate system training for ASCs, including face-to-face and remote training sessions
- Conduct start-up training for new ASCs
- Maintain relationships with partners and keep them informed of system tool changes, issues, and enhancements
- Analyse processes causing inefficiencies and educate employees on process changes
- Assist in user acceptance testing and user manual creation for new system functions
- Generous discounts on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
At people2people, we value diversity and inclusion in the workplace. We encourage our employees, clients, and candidates to showcase their authentic selves. If you are a motivated and detail-oriented individual with a passion for system support, we encourage you to apply for this exciting opportunity.
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System Support Specialist
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Homebush, Victoria, Australia people2people Full timeAbout the Role:This position is an exciting opportunity to join our Customer Service department as a System Support Specialist. As a key member of our team, you will be responsible for providing system support and responding to inquiries from our Authorised Service Partners via email, Q&A, and phone. You will also liaise between our partners and Head...
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System Support Specialist
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System Support Specialist
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Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled System Analyst Support to join our Customer Service department at our Sydney Olympic Park Office. As a key member of our team, you will be responsible for providing system support and responding to inquiries from our Authorised Service Partners (ASCs) via email, Q&A, and phone inquiries, as well as internal SEAU...
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System Support Specialist
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Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled System Analyst Support to join our Customer Service department at our Sydney Olympic Park Office. As a key member of our team, you will be responsible for providing system support and responding to inquiries from our Authorised Service Partners (ASCs) via email, Q&A, and phone inquiries, as well as internal SEAU...
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Ecommerce Operations Specialist
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