Technical Support Specialist

5 hours ago


Homebush, Victoria, Australia My NRMA Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our IT Service Delivery team at My NRMA. In this role, you will be responsible for providing exceptional technical support to our internal customers, ensuring that all IT-related matters are resolved promptly and efficiently.

About the Role

The ideal candidate will have a strong background in providing technical support to a broad range of users in a corporate environment. You will possess excellent analytical skills, combined with the ability to troubleshoot and resolve complex technical issues.

This is an exciting opportunity to work with a leading organization in the industry, where you will have the chance to grow your career and develop your skills in a dynamic and supportive environment.

Key Responsibilities
  • Provide technical support to internal customers via phone, email, and other communication channels
  • Responsible for resolving technical issues related to hardware, software, and network connectivity
  • Escalate complex issues to senior technicians or external vendors as needed
  • Collaborate with cross-functional teams to identify and implement process improvements
Requirements
  • 2 years' experience in providing technical support in a corporate environment
  • Intermediate to advanced understanding and skills with Office 365 applications
  • Experience in supporting Avaya phone system, Microsoft Azure, and Jira Service Management
  • Good analytical skills combined with the ability to troubleshoot and resolve technical issues
  • Developed written and verbal communication skills
What We Offer
  • Competitive salary: $85,000 - $95,000 per annum
  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
  • Discounts on all NRMA insurance products including car, home & travel
  • Award-winning culture that encourages, supports, and celebrates diversity and inclusion
About Us

At My NRMA, we value diversity and inclusion, and we strive to create a workplace that reflects the communities we serve. We are committed to providing opportunities for growth and development, and we offer a range of benefits to support our employees' physical, emotional, and financial well-being.



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