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Air Conditioning Support Specialist
1 month ago
We are seeking a highly skilled Air Conditioning Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and guidance to our customers and internal stakeholders.
Key Responsibilities- Provide technical support and guidance to customers and internal stakeholders via various communication channels.
- Collaborate with our sales team to provide product training and technical assistance to our service centers.
- Liaise with our quality control team to conduct initial quality tests on new products and produce quality control reports.
- Manage service key performance indicators (KPIs) and implement improvement plans to drive business growth.
- Develop and deliver training programs for our service centers to enhance their technical skills and knowledge.
- Manage product rework and confirm technical bulletins as required.
- Conduct investigations into problem equipment and provide summary reports with recommendations.
- Maintain quality records for factory feedback and management reporting.
- Post-trade 3-5 years of relevant experience in the air conditioning industry.
- Minimum Certificate III in Electro technology, Refrigeration and Air Conditioning.
- Air Conditioning & Refrigeration Trade Certificate or equivalent.
- Discounts across over 400 retail partners.
- Access to an online wellness portal.
- Heavily discounted gym membership.
- A hybrid work environment.
