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Ground Patrol Specialist

2 months ago


Brisbane, Queensland, Australia Neuron Mobility Full time

About Neuron Mobility

Neuron Mobility is a leading shared e-scooter and e-bike company in Australia, dedicated to connecting people and places in a safe, convenient, and fun way. We strive to build a more prosperous and sustainable future through innovative mobility solutions.

Our Mission

We lead the industry in safety and technology, developing purpose-built e-scooters for sharing. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our communities.

Job Summary

We are seeking a highly motivated and physically fit Ground Patrol Specialist to join our team. As a Ground Patrol Specialist, you will be responsible for maintaining our e-scooter and e-bike fleets, ensuring they are available for customers and in great condition. This role requires a strong work ethic, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities

  • Regularly inspect and maintain e-scooters and e-bikes to ensure they are in good working condition
  • Perform safety checks and report any issues or concerns to the team
  • Swap batteries and perform other maintenance tasks as required
  • Work collaboratively with the Driver team to ensure seamless operations
  • Provide exceptional customer service and respond to customer inquiries
  • Meet or exceed productivity and quality standards

Requirements

  • Ability to work 20 hours minimum per week
  • Flexibility to work regular evenings, nights, and/or weekends
  • Ability to regularly lift, carry, and maneuver 25-28 kg
  • Fast learner with excellent communication and multitasking skills
  • Self-starter with a positive attitude and strong work ethic
  • Team player with excellent customer service skills
  • Aged 16 or over
  • Suitable smartphone for performing job duties

Our Values

  • Make It Happen - We strive to deliver results with the highest impact and are committed to following through.
  • Be Proactive - We seize the initiative and are always looking for continual improvement.
  • Trust Facts Over Opinion - Our decisions are evidence-based, and we assess situations fairly.
  • Stay Curious - We ask questions, challenge assumptions, and learn from mistakes.
  • Do More With Less - We balance our priorities and think strategically about how we can maximise our impact and return on investment.