Strategic Design Lead

2 weeks ago

North Melbourne, Victoria, Australia Telstra Full time
Job Title

Strategic Design Lead

About the Role

We are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Telstra. As a key member of our team, you will play a critical role in defining the experience vision for our customer experience pillars.

Key Responsibilities
  • Collaborate with cross-functional teams to understand and articulate the customer, agent, and operational experience.
  • Communicate complex research and design topics simply with the ability to tailor communications based on audience.
  • Provide operational guidance on problem framing, research, ways of working, service design, and conceptual experience design.
  • Plan and facilitate team ceremonies and contribute to a collaborative design culture.
Requirements
  • Proven track record of improving customer experiences through strategic design.
  • Experience identifying unmet customer and user needs through research or partnering with research functions.
  • Informal mentorship experience.
  • Experience working within a cross-functional team.
  • Demonstratable expertise in problem framing, research, ways of working, service design, and conceptual experience design.
About Us

We're a telco making our world a more inclusive place. We're focused on delivering effortless customer experiences and building a community of people who bring their whole selves to work. Our values are We care, We're better together, We make it simple, and We're change makers.

We want our people to represent the customers we serve and encourage anyone with diverse experiences and unique perspectives to apply.

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