Strategic Design Lead

2 weeks ago

North Melbourne, Victoria, Australia Telstra Full time
About the Role

We are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Belong. As a key member of our team, you will play a critical role in defining the experience vision for our customer experience pillars.

Key Responsibilities
  • Collaborate with cross-functional teams to understand and articulate the customer, agent, and operational experience.
  • Communicate complex research and design topics simply, tailoring communications to different audiences.
  • Provide operational guidance on problem framing, research, ways of working, service design, and conceptual experience design.
  • Plan and facilitate team ceremonies, contributing to a collaborative design culture.
Requirements
  • Proven track record of improving customer experiences, from defining a vision to exploring and validating concepts.
  • Experience identifying unmet customer and user needs through research or partnering with research functions.
  • Informal mentorship experience and ability to work within a cross-functional team.
  • Demonstrable expertise in problem framing, research, ways of working, service design, and conceptual experience design.
About Belong

We're a telco making our world a more inclusive place. We're focused on delivering effortless customer experiences and building a community of people who bring their whole selves to work.

We're committed to our values: We care, We're better together, We make it simple, and We're change makers.

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