Strategic Design Lead
2 weeks ago
We are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Belong. As a key member of our team, you will play a critical role in defining the experience vision for our customer experience pillars.
Key Responsibilities- Collaborate with cross-functional teams to understand and articulate the customer, agent, and operational experience.
- Communicate complex research and design topics simply, tailoring communications to different audiences.
- Provide operational guidance on problem framing, research, ways of working, service design, and conceptual experience design.
- Plan and facilitate team ceremonies, contributing to a collaborative design culture.
- Proven track record of improving customer experiences, from defining a vision to exploring and validating concepts.
- Experience identifying unmet customer and user needs through research or partnering with research functions.
- Informal mentorship experience and ability to work within a cross-functional team.
- Demonstrable expertise in problem framing, research, ways of working, service design, and conceptual experience design.
We're a telco making our world a more inclusive place. We're focused on delivering effortless customer experiences and building a community of people who bring their whole selves to work.
We're committed to our values: We care, We're better together, We make it simple, and We're change makers.
-
Strategic Design Lead
3 weeks ago
North Melbourne, Victoria, Australia Telstra Full timeJob TitleStrategic Design LeadAbout the RoleWe are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Telstra. As a key member of our team, you will play a critical role in shaping the customer experience across our various touchpoints.Key ResponsibilitiesStrategic DesignCollaborate with cross-functional teams to...
-
Strategic Design Lead
21 hours ago
North Melbourne, Victoria, Australia Telstra Full timeJob Title: Strategic Design LeadJob Summary:We are seeking a Strategic Design Lead to join our Digital - Customer Experience team at Telstra. As a key member of our team, you will collaborate with customers and stakeholders to understand, design, and improve the services our customers experience.Key Responsibilities:Strategic Design:Work with the Principal...
-
Strategic Design Lead
3 weeks ago
North Melbourne, Victoria, Australia Telstra Full timeJob TitleStrategic Design LeadAbout the RoleWe are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Telstra. As a key member of our team, you will play a critical role in defining the customer experience vision for our organisation.Key ResponsibilitiesStrategic DesignCollaborate with cross-functional teams to...
-
Strategic Design Lead
2 weeks ago
North Melbourne, Victoria, Australia Telstra Full timeJob TitleStrategic Design LeadAbout the RoleWe are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Telstra. As a key member of our team, you will play a critical role in defining the experience vision for our customer experience pillars.Key ResponsibilitiesCollaborate with cross-functional teams to understand...
-
Strategic Design Lead
1 month ago
North Melbourne, Victoria, Australia Telstra Full timeAbout the RoleWe are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Telstra.As a key member of our team, you will be responsible for collaborating with customers and stakeholders to understand, design, and improve the services our customers experience.Key ResponsibilitiesStrategic DesignWork with...
-
Strategic Design Lead
2 months ago
North Melbourne, Victoria, Australia Telstra Full timeAbout the RoleWe are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Telstra.As a key member of our team, you will be responsible for collaborating with customers and stakeholders to understand, design, and improve the services our customers experience.Key ResponsibilitiesStrategic DesignWork with...
-
Strategic Design Lead
6 days ago
North Melbourne, Victoria, Australia Telstra Full timeJob Title: Strategic Design LeadAbout the Role: We are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Belong.Key Responsibilities:* Collaborate with customers and stakeholders to understand and design customer experiences that meet their needs* Work with cross-functional teams to define the experience vision...
-
Strategic Design Lead
4 weeks ago
North Melbourne, Victoria, Australia Telstra Full timeJob TitleStrategic Design LeadAbout the RoleWe are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Telstra. As a key member of our team, you will play a critical role in defining the experience vision for our customer experience pillars.Key ResponsibilitiesCollaborate with cross-functional teams to understand...
-
Strategic Design Lead
1 month ago
North Melbourne, Victoria, Australia Telstra Full timeAbout the RoleWe are seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Telstra. As a key member of our team, you will play a critical role in defining the experience vision for our customer experience pillars.Key ResponsibilitiesCollaborate with cross-functional teams to understand and articulate the customer,...
-
Strategic Design Lead
2 weeks ago
North Melbourne, Victoria, Australia Telstra Full timeAbout the RoleWe're seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Belong. As a key member of our team, you'll play a critical role in shaping the customer experience across our various pillars.Key ResponsibilitiesCollaborate with cross-functional teams to define the experience vision for Belong's customer...
-
Strategic Design Lead
1 month ago
North Melbourne, Victoria, Australia Telstra Full timeAbout the RoleWe're seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Belong. As a key member of our team, you'll play a crucial role in defining the experience vision for our customer experience pillars.Key ResponsibilitiesCollaborate with cross-functional teams to understand and articulate the customer, agent,...
-
Strategic Design Lead
1 month ago
North Melbourne, Victoria, Australia Telstra Full timeAbout the RoleWe're seeking a highly skilled Strategic Design Lead to join our Digital - Customer Experience team at Belong. As a key member of our team, you'll play a critical role in shaping the customer experience across our various pillars.Key ResponsibilitiesCollaborate with cross-functional teams to define the experience vision for Belong's customer...
-
Strategic Design Consultant
5 days ago
North Melbourne, Victoria, Australia Telstra Full timeJob Title: Strategic Design ConsultantAbout the Role: We are seeking a highly skilled Strategic Design Consultant to join our Digital - Customer Experience team at Belong.As a Strategic Design Consultant, you will collaborate with customers and stakeholders to understand, design and improve the services our customers experience.Key Responsibilities:* Work...
-
Senior Strategic Designer
1 month ago
Melbourne, Victoria, Australia Bupaoptical Full timeAbout the RoleWe are seeking a highly skilled Senior Strategic Designer to join our team at Bupa. As a key member of our Health Care Management team, you will play a pivotal role in shaping the future of how our providers interact with Bupa.Your primary responsibility will be to lead the design of cohesive experience systems, ensuring alignment with our...
-
Senior Strategic Designer
3 weeks ago
Melbourne, Victoria, Australia Australia And New Zealand Banking Group Limited Full timeAbout the RoleWe are seeking a highly skilled Senior Strategic Designer to join our Strategy & Transformation team in Australia. As a key member of the team, you will play a crucial role in supporting the development of an integrated customer experience and informing strategic initiatives aimed at enhancing the bank's competitive positioning.Key...
-
Senior Strategic Designer
3 weeks ago
Melbourne, Victoria, Australia Australia And New Zealand Banking Group Limited Full timeAbout the RoleWe are seeking a highly skilled Senior Strategic Designer to join our Strategy & Transformation team in Australia. As a Senior Strategic Designer, you will play a crucial role in supporting the development of an integrated customer experience and informing strategic initiatives aimed at enhancing the bank's competitive positioning.The Strategy...
-
Senior Strategic Designer
3 weeks ago
Melbourne, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Senior Strategic Designer, you'll be part of a small, flexible, and highly capable Strategy & Transformation team. Your role will be crucial in supporting...
-
Senior Strategic Designer
4 weeks ago
Melbourne, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Senior Strategic Designer, you'll be part of a small, flexible, and highly capable Strategy & Transformation team. Your role will be crucial in supporting...
-
Senior Strategic Designer
2 weeks ago
Melbourne, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Senior Strategic Designer, you'll be part of a small, flexible, and highly capable Strategy & Transformation team. Your role will be crucial in supporting...
-
Senior Strategic Designer
2 weeks ago
Melbourne, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Senior Strategic Designer, you'll be part of a small, flexible, and highly capable Strategy & Transformation team. Your role will be crucial in supporting...